Evolving Role of Mass Spectrometry in Bioanalytical Analysis Daniel Pentek February 1, 2007 -UCONN Bioanalytical Chem 395 Topics to be covered: Quick Review MS Market & Technologies Basic ionization methods Interfaces Electrospray, APCI, APPI Orifice, capillary MS Analyzers Performance. Apr 08, 2016 I am sure that they will not sell or give you the service manual. It is a 'controlled' document. Download Remove Wat Win 7 Indowebster on this page. As far as tech support, it really depends on who you talk to.

I am sure that they will not sell or give you the service manual. It is a 'controlled' document. As far as tech support, it really depends on who you talk to.

There is a guy named Sutha who is always quite helpful, but most of their other tech support staff are either not very knowledgeable or just don't want to help me fix my instrument myself when they can make $10k if I put in a sevice call. When we used to have a service contract, I could just talk to our service engineer who would always help me. Now that we don't have a service contract, they will not let me talk to an engineer. Research Scientific, on the other hand, is always very helpful over the phone. They always let me talk to the engineer, and their prices are much better than ABI. I dont knw why you encountered such issues.I dont know if I have the service manual with me but let me check - I am sure I have copies of manual from ABI on our systems over here.

Maybe I can send it to you if I have it. And really; we dont experienced any issues even though we dont have any service contract from them. Perhaps, you can let me know where are you from? Then let me check the senior ABI expert who will be coming over to my place tomorrow for the new product briefing from them. I'm at Purdue University in Indiana. I talked to our service engineer from Research Scientific about it.

He used to work for ABI. Driver Door Module Volvo Xc90. He said that their tech support (phone) people go through very limited training and are in general not very knowledgeable. This certainly matches my experience dealing with them.

If you have a service contract, you can usually talk to a service engineer. Those guys know their stuff. If you don't have a service contract, you get to talk to tech support or open a service call.

Feel free to talk to him about it if you would like, but we have found a more economical and better alternative. I don't think there is much that they can do to change my mind short of cutting their prices in half.

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